No Questions Asked Return Policy
- If you receive an item and decide it's not what you had in mind, you can return it, no questions asked, for a full refund within 14 days. The 14 day refund period begins the day you sign for the package. You will be issued a refund of the purchase price credited back to the original payment method. We process returns within 5 business days from the day we receive your package. Please keep in mind that holidays and special events may result in longer processing times. You will receive an email notification as soon as your return is processed. Certain payment methods may take 3-7 business days to fully process back to your account after the refund has been initiated.
- Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Original shipment fees, return shipment fees, as well as extra sizing fees are non refundable.
- All returned pieces must be in the same condition as was sent to you. No jewelry will be accepted for return if it is damaged, altered or overly worn. Goldworks Fine Jewelry branded gift bags, boxes, and packaging must be included with all returns.
- We also offer a 30 day store credit exchange policy for any item in the store.
- Items purchased through our payment or layaway plans are eligible for store credit (exchange) returns only. Refunds will not be given for items purchased through layaway.
- Refunds will not be given for custom made or customized items.
- If a customer has purchased and returned a significant number of items, for whatever reason, we may institute a customer specific restocking fee. We will inform customers of this prior to shipping out any future orders so it will not be a surprise. We may also inform customers that we can no longer do business with them and cancel future orders.
- Abuse of our return policy to “borrow” jewelry hurts our family business and may result in Goldworks Fine Jewelry refusing to continue to do business with customers we feel are abusing this policy.
CANCELLATIONS/DAMAGES
- Please contact us at info@goldworksme.com if you would like to cancel or modify an order. Please include your full name, order number, and request in the email. And, while it is not a guarantee, we will do our best to accommodate your request.
- In the event that your order arrives damaged, please email us as soon as possible at info@goldworksme.com with your order number and photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
- We will send you an email once your return has been received and inspected. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.
OUR GUARANTEE
- We proudly stand behind our pieces and work done by our jewelers.
- If for any reason there is an issue with your piece, or the work that has been done, we will happily work with you to resolve and correct the issue.
- We do not guarantee work performed by other jewelers.
- A piece of fine jewelry should last a lifetime but it may require some service along the way. We understand that vintage and antique items have unique qualities as well that may differ from newly manufactured jewelry. Many of the items Goldworks Fine Jewelry sells are vintage and may not have been worn for many years so issues like loose stones or snaggy prongs are present they often aren't detectable until an item is worn around a bit. We do our best to address and restore items fully prior to shipping.
- The most common issues with vintage jewelry (and all jewelry) is loss of smaller accent stones or bending shanks or issues around where previous resizing has offered.
- Issues may occur after the first year of ownership as well and we hope you allow us to service your item for as long as you own it. We offer complimentary cleaning and stone tightening for the life of the ring. In the case of normal daily wear these services will all be covered free of charge. We only ask that you cover the cost to safely ship the items back to us for service.
- We also understand that even through normal daily wear that accidental damage may occur to an item. If damage occurs at any time we will always offer to repair your item, only charging you our cost for any repairs, and in this circumstance, we also ask that you cover the cost to ship it back to us for the repair.
- Goldworks Fine Jewelry highly recommends having your jewelry insured personally as well for issues like loss and theft. We can provide an appraisal upon request.
- Again, please note that our service warranty does NOT cover damage, wear, chipping, or loss/theft of primary/center stone, diamond or colored gemstone.
